Frequently Asked Questions
- Are there any items that cannot be stored?
Yes. Please note that the following items cannot be stored or shipped.
- Valuables
- Fragile items
- Perishable foods and liquids
- Hazardous or harmful materials
In addition, whether items such as suitcases or refrigerated goods can be handled varies from counter to counter.
- What payment methods are available?
This varies from counter to counter. Some locations accept cash only, while others accept credit cards, electronic money, and QR code payments. For details, please check each counter's official page or contact the counter directly.
- Do I need to make a reservation in advance?
Most counters can be used on the day without a reservation. However, some counters, or group use, may require a reservation in advance. We recommend checking each counter's website beforehand.
- Are there other reliable, official sources of information?
You can find information about hands-free travel and Hands-Free Travel Counters on the official sites of the following government bodies.
- Ministry of Land, Infrastructure, Transport and Tourism (MLIT): A nationwide list of Hands-Free Travel Counters is available in list form (CSV/PDF).
- Japan National Tourism Organization (JNTO)：Provides information in multiple languages on how to use Hands-Free Travel Counters, aimed at visitors to Japan.
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